Terms & Conditions

1. Definitions

Account means your user account for the Service.

• Customer Data means data you upload or send through the Service, including contact information and messages.

• Subscription means a paid plan for access to the Service.

• Content means text, files, images, and other information submitted to the Service.

2. Eligibility and account registration

You must be at least 18 years old (or the legal age where you live) to use the Service. You are responsible for:

• Providing accurate account information

• Keeping your login credentials secure

• All activity that happens under your Account

3. The Service

Syncro is a CRM platform that helps you manage contacts, conversations, tasks, automation, and related workflows. We may update, change, or discontinue parts of the Service at any time. If a change materially reduces core functionality of a paid plan, we will provide reasonable notice when possible.

4. Subscriptions, trials, and billing

4.1 Plans and pricing

Plan features and pricing are described on our pricing page or order form. Taxes may apply.

4.2 Free trials

If you start a free trial, it lasts for the period shown at sign up. Unless stated otherwise, trials convert to a paid Subscription at the end of the trial if you add a payment method and do not cancel before the trial ends.

4.3 Billing and renewal

Subscriptions renew automatically unless you cancel before the renewal date. You authorize us (and our payment processors) to charge your payment method for recurring fees.

4.4 Cancellation

You can cancel your Subscription anytime in your account settings. Cancellation stops future renewals. Unless required by law, we do not provide refunds for partial billing periods.

4.5 Refunds

Refunds, if any, are handled according to your plan terms, order form, or required law. If you believe you were billed incorrectly, contact support within 14 days of the charge.

5. Acceptable use

You agree not to use the Service to:

• Break the law or violate third party rights

• Send spam or unsolicited messages

• Upload malware or attempt to disrupt the Service

• Access accounts or data you do not own or have permission to use

• Reverse engineer or attempt to extract source code, except where legally permitted

• Abuse rate limits or attempt to bypass security controls

We may suspend or terminate access if we reasonably believe the Service is being misused.

6. Customer Data and privacy

6.1 Your data

You own your Customer Data. You give us permission to host, process, and display Customer Data only to provide and improve the Service, and as described in our Privacy Policy.

6.2 Privacy Policy

Our Privacy Policy explains how we collect and use personal data. It is incorporated into these Terms by reference: [Link to Privacy Policy].

6.3 Data export

You can export your Customer Data using available tools in the Service, subject to plan limits and technical constraints.

7. Third party services and integrations

The Service may integrate with third party tools (for example, email providers, calendar services, automation platforms). Your use of third party services is governed by their own terms and policies. We are not responsible for third party services.

8. Intellectual property

We own the Service, including all software, interfaces, design, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable license to use the Service during your Subscription, subject to these Terms.

You may not copy, resell, or distribute the Service unless we explicitly allow it in writing.

9. Feedback

If you send suggestions or feedback, you grant us the right to use it without restriction or compensation.

10. Security

We use reasonable measures designed to protect the Service. However, no system is completely secure. You are responsible for using strong passwords, enabling available security features, and controlling access to your Account.

11. Suspension and termination

We may suspend or terminate your access if:

• You violate these Terms

• Your payment is overdue

• We believe your use risks harm to the Service, users, or third parties

You may stop using the Service at any time. Upon termination, your right to use the Service ends. We may retain Customer Data for a limited period as described in our policies, then delete it according to our retention practices, unless legally required to keep it longer.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or that it will meet all of your requirements.

13. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill.

• Our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Syncro from claims, damages, and expenses arising from your use of the Service, your Customer Data, or your violation of these Terms.

15. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide notice through the Service or via email. Your continued use after the effective date means you accept the updated Terms.

Last updated: 24th June 2026